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Felisia NG, Melitina Tecoalu and Soegeng Wahyoedi 2022. The Role of Customer Satisfaction in Mediating the Effect of Service Claim and Brand Image on Customer Loyalty at PT Asuransi Sahabat Artha Proteksi in Jakarta. Britain International of Humanities and Social Sciences (BIoHS) Journal. 4, 1 (Mar. 2022), 126-139. DOI:https://doi.org/10.33258/biohs.v4i1.598.