Exploring Internal Communication and Employee Relations Management for Effective Staff Performance in Nigeria Customs Service
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Abstract
Exploring Internal Communication and Employee Relations Management for effective staff performance in the Nigeria Customs Service (NCS) is essential for understanding how internal practices can influence productivity, morale, and overall organizational efficiency. The objectives of the study are to evaluate the effectiveness of the current internal communication channels employed by the Nigeria Customs Service, to examine how internal communication influences improved employee performance in the Nigeria Customs Service, and to investigate the employee relations strategies employed by the Nigeria Customs Service to motivate and enhance job performance among its staff. The study adopted the Systems Theory, while the postulation of positivist approach of research design informed the choice of survey method. The positivist paradigm of research design believes in the quantitative method of data generation. The population of this study consist of the entire Officers and Men of the Nigeria Customs Service, which is about 15, 000. A sample size of 342 respondents was considered for the study. Stratified sampling was used to select the respondents while questionnaire was employed as a research instrument. The findings suggest that top-to-down communication channels established by senior management play a crucial role in conveying clear direction and expectations to employees within the NCS. This finding underscores the significant role of internal communication in shaping employees’ attitudes and behaviours towards their work responsibilities within the NCS. The study concludes that internal communication and employee relations management are fundamental to enhancing staff performance in the Nigeria Customs Service.
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Maiwada, A. A. (2024). Exploring Internal Communication and Employee Relations Management for Effective Staff Performance in Nigeria Customs Service. Economit Journal: Scientific Journal of Accountancy, Management and Finance, 4(4), 244-254. https://doi.org/10.33258/economit.v4i4.1208
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References
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Yar’Adua, S. M., Msughter, A. E., & Garba, S. (2023). Media and National Development in Democratic Societies. Polit Journal Scientific Journal of Politics, 3(3), 105-115.
Yar’Adua, S. M., Namadi, H. M., Msughter, A. E. (2021). An Appraisal of Political Economy of New Media in Nigerian Context. Inter. J. Eng. Lit. Cult, 9(4), 109-117.
Aondover, E. M., Maradun, L. U., & Yar’Adua, S. M. (2022). Mediatization of the net and internetization of the print media in Northern Nigeria. Unisia, 40(2), 335-356.
Aondover, E. M., Oyeleye, S. A., & Aliyu, M. A. (2023). New World Information and Communication Order and its changing role in Nigerian Television Authority (NTA) Kano. Unisia, 41(1), 17-38. https://doi.org/10.20885/unisia.vol41.iss1.art2
Aondover, M. E. (2018). A comparative content analysis of the coverage of arms deal scandal in three Nigerian newspapers. Journal of Communication and Media Research, 10(1), 28-37.
Arubayi, D. O., Eromafuru, E. D., & Egbule, A. C. S. (2020). Human resource development and employee performance: The role of individual absorptive capacity in the Nigerian oil sector. Journal of Management Information and Decision Sciences, 23(2), 1-15.
Cascio, W. E. (2018). Wildland fire smoke and human health. Science of the total environment, 624, 586-595.
Chiang, F. F., & Birtch, T. A. (2010). Appraising performance across borders: An empirical examination of the purposes and practices of performance appraisal in a multi‐country context. Journal of Management studies, 47(7), 1365-1393.
Ibelegbu, A. N., &Abanyam, F. E. (2022). Human Resource Management: Impact of Employees’ Relationsand Training Practices of Listed Deposit Money Banks’ (LDMB) Performance in Adamawa State, Nigeria. Journal of Business Strategy Finance and Management, 04(01), 159–171. https://doi.org/10.12944/jbsfm.04.01.13
Idris, M. K., & Msughter, A. E. (2022). Sources of Information on National Issues among Border Communities in Yobe State, Nigeria. ASEAN Journal of Community Engagement, 6(1), 22-47.
Igben, M. S. (2008). Relative profitability of sole and mixed cropping enterprises in the central Niger Delta of Nigeria. Indian Journal of Agricultural Research, 42(4), 298-302.
Krippendorff, K. (2008). Systems Theory. In Wolfgang D. (Ed.), The International Encyclopedia of Communication. Blackwell Publishing Ltd.
Madsen, V. T. (2018). Participatory communication on internal social media – a dream or reality?: Findings from two exploratory studies of coworkers as communicators. Corporate Communications, 23(4), 614–628. https://doi.org/10.1108/CCIJ-04-2018-0039.
Maikaba, B., & Msughter, A. E. (2019). Digital Media and Cultural Globalisation: The Fate of African Value System. Humanities and Social Sciences, 12(1), 214-220.
Mazzei, L. A. (2014). Beyond an Easy Sense. Qualitative Inquiry, 20(6), 742–746. https://doi.org/10.1177/1077800414530257
Mohammed, S., Ayoib, B., Nor, C. A., Mohamad, Z., Tunku, Y., Intan, P., & Bello, S. M. (2018). Internal audit quality dimensions and organizational performance in Nigerian federal universities: the role of top management support. In Journal of Business and Retail Management Research (JBRMR) (Vol. 13). www.jbrmr.comA
Mojaye, E. M. & Aondover, E. M. (2022). Theoretical perspectives in world information systems: A propositional appraisal of new media-communication imperatives. Journal of Communication and Media Research, 14(1), 100-106.
Msughter, A. E., & Idris, M. K. (2023). Focus Group Discussions with Rural Women in Yobe State on Information Services for Community Engagement on Development Issues in Nigeria. Journal of African Conflicts and Peace Studies, 5(2), 9.
Msughter, A. E., Perpetua, A. O., & Itiafa, A. L. (2023). Artificial Intelligence and the Media: Revisiting Digital Dichotomy Theory. In Information Systems Management. IntechOpen.
Msughter, A. E., Yar’Adua, S. M., & Ogechi, A. P. (2022). Information seeking behavior on Covid-19 vaccine among residents of Fagge Local Government Area of Kano, Nigeria. Journal of Positive School Psychology, 6(9), 2526-2541.
Muhammad, A. D., Aliyu, S., & Ahmed, S. (2008). Entrepreneurial intention among Nigerian university students. American Journal of Business Education, 8(4), 239-248.
Nweke, F., Spencer, D. S., & Lynam, J. K. (2001). The cassava transformation: Africas bestkept secret.
Obiekwe, K. K., Ikedimma, I. F., Thompson, C. C., & Ogbo, R. N. P. (2020). Assessment Of Principals’ involvement of Stakeholders In School Improvement Planning In Public Secondary Schools In Anambra State. Chief Editor.
Ogbonna, E. & Harris, L. C. (2020). Middle managers’ work in recession and austerity: a longitudinal study. British Journal of Management, 31(2), 289-304.
Okuneye, M. Y., Lasisi, J. O., Omoniyi, C. O., &Shodiya, O. A. (2014). Internal Communication Strategy and Performance: Evidence From Nigerian Service And Manufacturing Industry. In Journal of Research and Development, 1(11), 1-15.
Olaolu, D. (2018). An integrated framework for the critical success factors and incubator performance in Nigeria. Academy of Entrepreneurship Journal, 24(1), 1-9.
Omotoye, O. O., Ramat, A., &Oyewumi, O. (2020). Remuneration and Employee Performance in Global Communication Limited, Lagos Nigeria. 22, 15–21. https://doi.org/10.9790/487X-2202041521
Onyejelem, T. E., & Aondover, E. M. (2024a). Digital Generative Multimedia Tool Theory (DGMTT): A Theoretical Postulation in the Era of Artificial Intelligence. Adv Mach Lear Art Inte, 5(2), 01-09.
Onyejelem, T. E., & Aondover, E. M. (2024b). Digital Generative Multimedia Tool Theory (DGMTT): A Theoretical Postulation. Journalism, 14(3), 189-204.
Owens-Ibie, N., & Aondover, E. M. (2024). Hate postings on social media and peace imperatives in Nigeria. Legal challenges and political strategies in the post-truth era, Labcom Comunicacao & Artes,121.
Plaskoff, J. (2017). Employee experience: the new human resource management approach. Strategic HR Review, 16(3), 136-141.
Rim-Rukeh, A. (2008). Variability with depth of some physico-chemical and biological parameters of Atlantic Ocean water in part of the coastal area of Nigeria. Journal of Applied Sciences and Environmental Management, 12(1).
Robbins, S., & Judge, M. (2019). Management and Organization Behavior (Seventh). Prentice Hall International.
Samuel, S. O. (2014). Perceptions of smuggling and its implications to national security in the Nigeria Customs Service [Msc (Unpublished)]. Bayero University, Kano.
Usman, B., Msughter, E. A., & Olaitan Ridwanullah, A. (2022). Social media literacy: fake news consumption and perception of COVID-19 in Nigeria. Cogent Arts & Humanities, 9(1), 2138011.
Walden, J. A., & Kingsley Westerman, C. Y. (2018). Strengthening the Tie: Creating Exchange Relationships That Encourage Employee Advocacy as an Organizational Citizenship Behavior. Management Communication Quarterly, 32(4), 593–611. https://doi.org/10.1177/0893318918783612.
Worlu, R., Osibanjo, A., Ogunnaike, O., Salau, O. P., & Oni-Ojo, E. (2016). Employee Relations Strategy: Implication for Performance in Lagos State University, South-West, Nigeria. İşveİnsanDergisi ! The Journal of Human and Work, 3(1), 53–63. https://doi.org/10.18394/iid.28545
Yar’Adua, S. M., Aondover, E. M., & Aliyu, M. A. (2023). Modernization, Marxist, Dependency and Alternative Theories of Development Communication: A Critical Review. International Social Science and Humanities Studies, 3(2), 1-20.
Yar’Adua, S. M., Msughter, A. E., & Garba, S. (2023). Media and National Development in Democratic Societies. Polit Journal Scientific Journal of Politics, 3(3), 105-115.
Yar’Adua, S. M., Namadi, H. M., Msughter, A. E. (2021). An Appraisal of Political Economy of New Media in Nigerian Context. Inter. J. Eng. Lit. Cult, 9(4), 109-117.